A Listening Ear When It Is Needed Most
We all have difficult days now and then. Our support workers understand that. They do not just see our members; they notice them. The subtle changes in mood, the quiet moments, the smiles that do not reach the eyes.
Our support workers became concerned about a member who seemed more withdrawn than usual. They trusted their instincts and spoke to Sheila, our on-site Safeguarding Manager, who brings more than thirty years of experience in social work.
She took the time to sit down and talk with the member. Gently, Sheila learned that her mum’s health was steadily declining. The home that had always felt safe and familiar was now becoming difficult to manage. They were getting anxious about what the future might hold.
The member’s mum worried about her hospital visits and what would happen when she could not be there to provide care.
The thought of living independently felt overwhelming for the member, a step too far into the unknown.
But Sheila knew she did not have to face this alone. Sheila contacted the local council to arrange a needs assessment. A vital first step toward getting the right support.
It is moments like these that remind us why we do what we do at Paul’s Place: to listen, to notice, and to make sure no one faces life’s challenges without support.
This Safeguarding Adults Week, we are highlighting how teamwork and early intervention can make a real difference. By working together and in partnership, we were able to prevent a crisis before it happened. The support put in place would avoid residential care and instead offer supported living — a solution that is less stressful and gives the member the independence and confidence she needs to thrive.
It is a powerful example of how safeguarding is not just a policy, it is about noticing, listening, and acting early to protect the people we care for.